To Mac and all the folks at H & H,
Just a quick note to say thanks for a PERFECT repair on our red 2011 Explorer. Courteous, prompt service, excellent craftsmanship, a fair price, a bouquet of flowers. Who could ask for more!
All the best, Beth & Richard
Vickie & Bill Head,
Congratulations on winning Best Auto Repair in the Readers' Choice Awards 6/23/11 Pg. 35 . Thank you for all the years of excellent service on my cars.
I had to sell my car (to a friend) because I no longer can drive. My left knee surgery is a total success, but I have an atrophied medius gluteus muscle in my right rump which does not allow me to walk alone. I use a walker all the time, but have a scooter (Hoveround) which gets me to the dining room, exercise class, the pool and library, etc.
I hope you and your family are well and happy. I hardly ever see Glorianne at meal time.
Love , Eleanor Lehmann
Thank you for my recent satisfactory experience at your Body Shop. The attention and personal transportation effort by Mac Macgillivray was well appreciated. The bumper repair was excellent and looks like new. Thanks also to Dale for the follow up call and the very nice flower gift.
I will certainly recommend your shop to friends and neighbors for any and all repair needs.
Dennis J. Buckley
I want to thank you for all the work you did on my car. It looks beautiful! I am very appreciative that you fixed the extra areas of my car. I will see to it that the excellent service you gave me will be known to all my friends.
I am enjoying my beautiful bouquet also. Indeed, this is truly my lucky day. Again many thanks for your fine service.
This is a heartfelt "thank you" for taking such good care of my car…”she” is beautiful.
You renting a car for me is beyond a "thank you"! The flowers were the "topping on the cake". You are the best!
Sorry it has taken me so long to get this to note to you. Thank you so very much for repairing my Toyota RAV. You did a fine job and so far it is running like a top. The flowers were a special surprise and such a gracious gesture. I shall take my vehicle to your establishment for future maintenance, etc.
A Stressful Situation Made Pleasant
Thank you for all of your help and kindness. You made a very stressful
situation as pleasant as possible. The flowers were such a wonderful
touch. Thank You!
Tire Extraction From Car Grill!
To Mac and Dale and all involved - We wish to thank you for your
excellent service on the Lexus with the tire in the grill!! It is not
often that one finds an enterprise of such high caliber. P.S. The
flowers were lovely and lasted quite a while!
Many Thanks - Richard and Jutta McInnis
What a nice surprise to pick up our Honda. It looked great!! But, to
be given a bouquet to show your appreciation. That is what makes a good
We want to thank you for the great service on our Hyundai this week and
the final touch of the lovely vase of flowers was greatly appreciated.
You will be highly recommended by us!
Bill and I greatly appreciate the way you handled the repair of our van.
Thanks very much! See you at the Car Show.
Judy and Bill O'Day
First, let me state that I am a "car guy"…a "gear head" that has been obsessed with performance automobiles for more than 50 years and, thus, a critical consumer of all things auto related. H & H Automotive and the association with Bill has met my every requirement for routine maintenance, repair, car purchases and advice for myself and family. I have been a customer for more than ten years and recommend Bill when asked for auto advice. His honesty and straight forward approach have solved problems for many of my associates. I strongly recommend Bill as a reliable professional.
H&H Auto Body made a bad situation painless
I have had body work done twice with H & H Auto Body. Having teenage drivers in the house has made us all close company. Both times, the estimate I received was right on. The work was scheduled quickly, and was done on time. The results? Like it never really happened. The paint matched perfectly, and the lines were clean. I recommend H & H to everyone. They make a bad situation as painless as possible. Both episodes are now a distant memory.
Jay M. Kalan, M.D.
Lucky We Found H&H Auto Body
Prior to the opening of H & H Auto Body, my wife faced a difficult decision of either enduring a serious accident with injuries by "t-boning" a mini van which had run a stop sign in front of her or leaving the road and heading for the trees. At her expense, she chose the later, doing considerable damage to her vehicle. We agreed with the body shop recommendation of the "at fault party's"insurance company. Following several weeks and many dollars, the vehicle was returned to us in less than satisfactory repair, even in the judgement of the insurance company.
In the mean time, H & H Auto Body opened their doors and the vehicle was sent to Bill Head for repair. There could not be a worse scenario than to have to follow someone else's substandard work by dismantling, repairing and reassembling a previous repaired vehicle. But much to the great satisfaction of both my wifeand I and the "at fault" insurer, the vehicle received the ultimate repair, fit and finish.
Don & Sue James
I would recommend H & H Auto Body to all my friends!
“After my fender bender on Hwy 278, H & H Auto Body was the first place I called. Vicki and Bill Head have been long time supporters of the Concours and I knew that I could count on them and their team to do a top notch repair on my dear “mom Volvo”. They did not let me down. The car was fixed in just a few days, the insurance company said they were a pleasure to work with and the whole group could not have been nicer. They are true professionals and I would not go anywhere else.”
All the best,
Hilton Head Concours d'Elegance
1 Cardinal Rd, Suite 17
Hilton Head Island, SC 29926
June 23, 2009
I have decided not to repair my Jetta. I presume Liberty Mutual will send someone to take the car for salvage shortly.
Just wanted to take this opportunity to express my admiration for the professional way in which Eddie and you handled our problem. We are especially grateful for the kindness extended to us after the accident. You helped lighten our load considerably and we are very thankful for your kindness.
Kenny and Kim
1536 Fording Island Road
Hilton Head Island, SC 29926
Attention: Mr. Scott Wilson
Subject: Exemplary Service
Progressive Claims Representatives Cary Shipstedt and John Bonnano
H&H Auto Body GM and Damage Estimator Eddie Perry
Administrative Assistant Charlene Frazier
We were in the middle of our annual vacation to Hilton Head Island, when on March 12, 2009, a car backed into my car while I was waiting for a parking slot to open. My wife was shopping in the Shelter Cove Mall. My right front bumper cover was damaged. When the police arrived, a witness came forward and highly recommended H&H Auto Body for the repair work. The police officer, although not allowed to make recommendations, did mention that he had heard that this body shop was very good.
I contacted Cary Shipstedt immediately and then I drove over to H&H Auto Body and spoke with their General Manager, Eddie Perry. Cary contacted John Bonnano and we met with John and Friday morning. The necessary parts were ordered; a rental car from Enterprise was arranged, and the work was done the following Tuesday and Wednesday. The car looks like new and H&H Auto Body provided me with a letter in which they have guaranteed the quality of their work for the life of their car. I could not have scripted this process any better. Everyone was extremely pleasant and helpful. I cannot say enough about the professional manner in which all of this was handled. If I had waited to have this work done when I returned home, it would have taken two months to complete.
I am sure that the only time that you hear from most customers is when they have complaints. This could have been a vacation-ruining experience. Instead, it turned out to be a wonderful story that I have repeated many times already. You are fortunate to have people working for you such as Cary and John. You are also most fortunate to have a body shop in that area with capable, conscientious people like Eddie Perry and Charlene Frazier.
cc: H&H Auto Body
The decision to choose an auto body shop, given my tendency to be extremely particular about my cars, could have been difficult had it not been for H&H Auto Body. I expected the same customer service and quality I have been receiving for many years at H&H Auto Service. I was not disappointed. From the walk through the door, to the drive away, the experience could not have been better.
The work was done on time, and to the highest standards.
Hilton Head Island, SC